Legal information

Privacy Policy

How Miel Wedding collects, uses and protects your personal data

Data controller

Miel Wedding

Controller
Mariam Patsuriia, Ina Akopian
Address
3 Mikheil Lermontovi St, Tbilisi, Georgia
Telephone / WhatsApp
+995 505 053 424
Email
weddingmiel@gmail.com
Effective date
20 August 2026

This Policy applies to https://mielwedding.com/ and to every communication channel through which Miel Wedding receives personal data.

1. General Provisions

1.1. This Privacy and Personal Data Processing Policy (the “Policy”) sets out the procedures for processing and protecting the personal data of visitors to https://mielwedding.com/, users of contact forms, prospective and existing clients, their representatives, spouses, guests, and other persons whose information is processed in connection with services provided by Miel Wedding.

1.2. The data controller are Mariam Patsuriia, Ina Akopian, operating under the commercial name Miel Wedding. Registered and contact address: 3 Mikheil Lermontovi St, Tbilisi, Georgia. Telephone and WhatsApp: +995 505 053 424. Email: weddingmiel@gmail.com.

1.3. This Policy applies to data obtained through the website, enquiry forms, WhatsApp and WhatsApp Business, Wazzup, email, telephone, Instagram and other social media, the CRM system, in-person communications, contracts, payment documents, governmental and notarial procedures, and from authorised representatives and service providers.

1.4. Personal data is processed in accordance with the Law of Georgia on Personal Data Protection, other applicable laws of Georgia, contractual obligations, and this Policy.

1.5. By using the website, submitting an enquiry, or otherwise providing personal data, the data subject confirms that they have reviewed this Policy. Where consent is required by law, it is requested separately and may be withdrawn.

2. Categories of Personal Data Processed

2.1. Contact and identification data: first and last name, names of the bride and groom, telephone number, WhatsApp number, email address, country of residence, postal address, language and preferred communication method, identifiers and profile name in messaging applications and social media.

2.2. Enquiry and event data: proposed or confirmed wedding date, event format and venue, selected location, number of guests, estimated budget, preferences concerning the ceremony, décor, programme and services, message content, and other information voluntarily provided in a form or correspondence.

2.3. Data required for marriage registration, apostille and legalisation: nationality, date and place of birth, marital status, passport and other identification data, document copies, signatures, powers of attorney, certificates, spouse data, and other information required for notarial, registration, consular and governmental procedures.

2.4. Contractual and financial data: scope and cost of services, contracts, annexes, invoices, acceptance documents, receipts, payment history, bank details, and information required for accounting and tax purposes. The Company does not retain full payment card details where payment is processed by an independent bank or payment service provider.

2.5. Communication data: correspondence, submitted documents, images, audio and video files, dates and times of messages, delivery and read status, support requests, and records of business arrangements.

2.6. Photographic, video and audio materials: photographs and recordings of events, images of clients and guests, testimonials, and portfolio materials. Such materials are published on the basis of separate consent or another applicable lawful basis.

2.7. Special categories of data: health information, allergies, disability, religious requirements, accessibility needs, and other sensitive information may be processed only to the extent necessary and where a lawful basis exists, including separate written consent where required.

2.8. Technical data: IP address, date and time of access, browser and device type, operating system, language, pages viewed, referral source, actions on the website, cookie identifiers, technical logs, and information required for website security and operation.

3. Sources of Personal Data

3.1. Personal data is received directly from the data subject through website forms, WhatsApp, email, telephone, social media, contracts, and in-person communications.

3.2. Personal data may also be obtained from a spouse, representative, event purchaser, public authority, notary, translator, venue, service provider, or another person involved in delivering the requested service.

3.3. A person who provides another individual’s personal data must have a lawful basis for doing so and, where required, must inform that individual that the Company will process their data.

4. Purposes of Processing

The Company processes personal data for the following purposes:

  • receiving, registering and reviewing enquiries;
  • providing consultations, estimates and individual proposals;
  • entering into and performing contracts;
  • organising weddings, ceremonies, proposals, celebrations and related services;
  • marriage registration, translation, notarisation, apostille, legalisation and delivery of documents;
  • booking venues, transport, accommodation and third-party services;
  • communicating with public authorities, Public Service Hall, notaries, translators, consulates and embassies;
  • settlements, invoicing, accounting and tax administration;
  • client support, complaint handling and dispute resolution;
  • confirming performance of obligations and establishing, exercising or defending legal claims;
  • maintaining security, stable operation and improvement of the website and services;
  • analysing website traffic and communication effectiveness;
  • publishing testimonials and portfolio materials where a lawful basis exists;
  • sending informational and promotional communications where prior consent has been obtained.

6. WhatsApp, Wazzup and CRM

6.1. The Company uses WhatsApp, the WhatsApp Business API, Wazzup, email and a CRM system to communicate with clients.

6.2. During communications, the Company may process a telephone number, profile name and photograph, message content, attachments, date and time of communication, technical conversation identifiers, and message delivery and read status.

6.3. Data may be technically transmitted and stored using the infrastructure of Meta Platforms, WhatsApp, Wazzup, the connected CRM system, hosting providers, and other information-service providers.

6.4. Users should not send special categories of data or copies of documents through messaging services unless the Company has requested them and they are required to provide the service.

7. Informational and Promotional Communications

7.1. Where prior consent has been obtained, the Company may send notifications about new services, special offers, promotions, events and news through WhatsApp, email, SMS and other agreed communication channels.

7.2. Consent to receive promotional communications is voluntary and is not a condition for receiving the Company’s core services.

7.3. A user may withdraw from marketing communications at any time and free of charge by replying “STOP” or “UNSUBSCRIBE” through the same communication channel, or by emailing weddingmiel@gmail.com with the subject line “Unsubscribe”.

7.4. Processing for direct marketing purposes will cease within a reasonable period and no later than 7 business days after the request is received.

7.5. The date and fact of granting or withdrawing consent are retained for the duration of direct marketing activities and for 1 year after they end.

7.6. Following withdrawal from marketing communications, the Company may continue to send service communications required to respond to an enquiry, perform a contract, process payment, communicate changes to an order, maintain security, or comply with law.

8. Cookies and Analytics Technologies

8.1. The website uses cookies and similar technologies that are necessary for proper operation, security, storage of technical settings, and submission of forms.

8.2. Google Tag Manager is used on the website to manage connected tags. Analytics and marketing cookies are used in accordance with the website settings and, where required, only after the visitor has provided consent.

8.3. Visitors may manage optional cookies through the cookie settings banner and their browser settings. Disabling necessary cookies may limit certain website functions.

8.4. The retention period of each cookie depends on its purpose and the relevant provider’s settings, but optional cookies should not be retained longer than necessary for the stated purpose.

9. Recipients and Disclosure of Personal Data

9.1. To the extent necessary, personal data may be accessed by the Company’s employees and authorised representatives and disclosed to the following categories of recipients:

  • Wazzup, Meta Platforms and WhatsApp;
  • providers of CRM, hosting, email, analytics, technical support and information-security services;
  • Google and providers of connected website services;
  • banks, payment systems, accountants, auditors and legal advisers;
  • wedding venues, coordinators, photographers, videographers, decorators, performers, transport, hotel and other service providers;
  • notaries, translators, courier and postal services;
  • national and municipal authorities, Public Service Hall, embassies, consulates and other institutions involved in marriage registration and document processing;
  • other persons at the client’s instruction or with the client’s consent, or where disclosure is required by law.

9.2. Each recipient receives only the amount of personal data necessary to perform the relevant task.

9.3. Where a service provider processes personal data on behalf of the Company, the relationship is governed by a contract or other binding instrument defining the purposes, scope, duration, security and confidentiality requirements of processing.

10. Transfers Outside Georgia

10.1. The use of WhatsApp, Wazzup, Meta, Google, cloud services, and international payment, accommodation, courier and consular services may result in personal data being transferred to, stored in, or remotely accessed from other countries.

10.2. International transfers are carried out where a legal basis under Georgian law and appropriate data-protection safeguards are in place.

10.3. Where a transfer relies on consent, the data subject is provided with the necessary information regarding the transfer and potential risks, after which informed consent is requested in the form required by law.

11. Retention Periods

11.1. Personal data is retained no longer than necessary for the relevant purpose, performance of a contract, compliance with law, and protection of legal claims.

11.2. The following periods and criteria apply:

  • enquiries that do not result in a contract: 24 months after the last substantive contact;
  • correspondence and CRM data for a client project: throughout the provision of services and for 3 years after completion;
  • documents for marriage registration, apostille and legalisation: until completion of the service and for up to 3 years thereafter, unless a longer period is required by law or for the defence of claims;
  • contractual, accounting and payment documents: for the period required by Georgian law;
  • marketing data: until consent is withdrawn or marketing activities end; records of consent and withdrawal: throughout the marketing period and for 1 year thereafter;
  • portfolio materials and testimonials: until consent is withdrawn, publication ends, or the lawful basis no longer applies;
  • technical logs: up to 12 months, unless a longer period is required to investigate a security incident;
  • backups: up to 90 days after deletion from active systems;
  • cookies: according to their purpose and settings, generally no longer than 24 months for optional cookies.

11.3. After the applicable period expires, personal data is deleted, destroyed, anonymised or blocked unless another lawful basis for retention applies.

12. Rights of the Data Subject

The data subject has the right to:

  • obtain confirmation of processing and information about the data, purposes, legal bases, sources, retention periods, recipients and international transfers;
  • obtain access to personal data and a copy of it;
  • request correction, updating or completion of personal data;
  • request cessation of processing, deletion or destruction of personal data;
  • request restriction or blocking of personal data in cases provided by law;
  • withdraw consent without affecting the lawfulness of processing carried out before withdrawal;
  • object to direct marketing;
  • receive personal data in a structured and machine-readable format where applicable;
  • object to a decision based solely on automated processing where that decision produces significant effects;
  • lodge a complaint with the State Audit Office of Georgia or apply to a court.

12.1. These rights may be restricted only in the cases and to the extent expressly provided by law.

13. How to Submit a Request

13.1. A request may be submitted by email to weddingmiel@gmail.com, through WhatsApp at +995 505 053 424, or in writing to 3 Mikheil Lermontovi St, Tbilisi, Georgia.

13.2. The request should state the requester’s name, contact details, the nature of the request, and information that enables the Company to locate the relevant record or project.

13.3. To prevent disclosure to an unauthorised person, the Company may request reasonable proof of identity or authority to act on behalf of another person.

13.4. Information, access, copies, correction, cessation of processing and deletion will be provided or completed no later than 10 business days unless another period is prescribed by law. In specially justified cases, the period may be extended by no more than 10 business days, with notice to the data subject.

13.5. A request to stop direct marketing will be fulfilled no later than 7 business days after receipt.

14. Data Security

14.1. The Company applies organisational and technical measures appropriate to the nature, scope and risks of processing, including access controls, authentication, secure connections, backups, software updates, document-access controls, and confidentiality obligations for employees and service providers.

14.2. Access is granted only to persons who require personal data to perform their professional duties.

14.3. In the event of a security incident, the Company takes measures to contain the incident, assess risks, document the event, and notify the competent authority and affected data subjects where notification is required by law.

15. Personal Data of Minors

15.1. The Company’s services are not intended to be ordered independently by minors.

15.2. Where a minor’s personal data is required for organising an event or processing documents, it is processed with the involvement of a parent or legal representative, or on another basis provided by law.

16. Third-Party Websites and Platforms

16.1. The website may contain links to WhatsApp, Instagram, Google Maps and other external platforms.

16.2. After a user follows a link to an external platform, processing may be governed by that platform provider’s own privacy policy. The Company does not determine all processing activities carried out by independent third-party platforms.

17. Changes to this Policy

17.1. The Company may update this Policy when laws, services, processing activities or the scope of services change.

17.2. The current version is published on a separate page of the website and states its latest update date.

17.3. Material changes may also be communicated to users through the website or the communication channels used by the Company.

Your data

Data access, correction and deletion

To request access to, correction of, or deletion of personal data, email weddingmiel@gmail.com or contact us through WhatsApp at +995 505 053 424. Please include your name and sufficient information to locate your enquiry or correspondence.

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